Why haven't I received a confirmation email?
If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
When I place an item into my cart, will the item then be reserved for any period of time?
Placing an item on your cart does not reserve the item.
Available inventory is only assigned after you place your order, and you will receive an email confirmation that confirms we have received your order.
How long do I normally receive a reply to my inquiry?
Normally, it takes within 24 to 48 hours for us to reply, but feel free to send us a follow-up email just in case you haven't heard anything from us.